Frequently Asked Questions

We accept all major credit cards!

We accept returns within 30 days of the delivery date. Items must be in their original condition, unused, and with all tags and packaging intact.

Yes, we offer exchanges for items of equal or lesser value. If you prefer an exchange, please indicate this when initiating your return through our customer service email/chat at support@bristla.com

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website. 

Orders are typically processed within 3-5 business days. During peak seasons or sales, processing times may be longer but will be communicated through text/email.

If your order has not yet been shipped, please contact our customer service team immediately to request an address change. Once the order has been shipped, we cannot change the shipping address.

If your order has not arrived within the expected delivery time, please check the tracking information provided. If there are any issues or delays, contact our customer service team for assistance.